Payment Issues & FAQ

Running into a problem at checkout? Here are the most common payment issues and how to resolve them.

My payment failed — what do I do?

Payment failures are usually caused by one of these:

• Incorrect card details: Double-check the card number, expiry date, and CVV
• Insufficient funds: Ensure your card or UPI account has enough balance
• Bank OTP expired: OTPs are valid for 30–60 seconds — if it expired, retry the transaction
• International card restrictions: Some international cards require your bank to enable online Indian transactions

If payment fails, no amount is charged. Retry with a different payment method or contact your bank.

I was charged but did not receive an order confirmation

This can happen if your internet connection dropped during checkout. Please:

1. Check your email (including spam/promotions folder) for an order confirmation from Lynk Sweets
2. Check your bank statement to confirm whether the amount was debited
3. If debited but no confirmation received, email us at info@lynkfoods.com with your transaction reference number

We will verify and confirm or reverse the charge within 1 business day.

Accepted Payment Methods

• UPI (GPay, PhonePe, Paytm, BHIM)
• Debit cards (Visa, Mastercard, RuPay)
• Credit cards (Visa, Mastercard, Amex)
• Net banking
• Cash on Delivery (COD) — available on select pin codes
• Wallets (Paytm, Mobikwik)

When will my refund arrive?

Refunds are processed within 5–7 business days after approval. The actual credit date depends on your bank or payment provider. UPI refunds are typically faster (1–3 business days).

Is it safe to pay on lynkfoods.com?

Yes. Lynk Sweets uses Shopify Payments / Razorpay, both PCI-DSS compliant payment gateways. We do not store your card details. All transactions are SSL-encrypted.

Still need help?

Email us at info@lynkfoods.com and include your order number or transaction ID. We aim to respond within 1 business day.