Return & Exchange Policy

Last updated: March 2026

At Lynk Sweets, every order is packed with care. If something is not right, we will make it right.

What We Accept Returns For

• Damaged in transit: Product arrived broken, crushed, or with a damaged seal
• Wrong item delivered: You received a different product or size than what you ordered
• Quality issue: Product is stale, off in taste or smell, or does not meet our quality standard

What We Cannot Accept

• Returns for change of mind after the product has been opened
• Claims raised more than 48 hours after delivery
• Products that have been partially consumed (except in genuine quality cases)

How to Raise a Return or Exchange

1. Email us at info@lynkfoods.com within 48 hours of delivery
2. Include your order number and a photo of the issue
3. Our team will review and respond within 1 business day

Resolution Options

• Replacement: We will reship the correct or undamaged product at no additional cost
• Store credit: Added to your account for use on your next order
• Refund: Processed to your original payment method within 5–7 business days (where applicable)

Perishable Items

Lynk Sweets products are MAP (Modified Atmosphere) packed with shelf lives between 60–240 days. We do not accept returns on products that have exceeded their printed best-before date.

Contact Us

Email: info@lynkfoods.com
We aim to respond to all return requests within 1 business day.